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A family-run business, established in 1990 A family-run business, established in 1990
Proudly manufacturing in the UK Proudly manufacturing in the UK
Rated Excellent on Trustpilot Rated Excellent on Trustpilot
Call us 01903 331221

Privacy notice

Registered name: Garden Pride Marketing Limited (Trading as: Home & Garden Extras)

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post

Home & Garden Extras, Chartwell House, 40 Chartwell Road, Lancing, West Sussex, BN15 8TY, GB

Telephone

01903 331221

Email

contact@homeandgardenextras.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Account information
  • Information relating to loyalty programmes
  • Website user information (including user journeys and cookie tracking)
  • Call recordings

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Purchase history
  • Account information, including registration details
  • Information used for security purposes
  • Marketing preferences

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Marketing preferences
  • Location data
  • Purchase or viewing history
  • IP addresses
  • Website and app user journey information
  • Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

  • Name
  • Contact information
  • Financial transaction information

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Payment details
  • Account information
  • Purchase or service history
  • Call recordings
  • Relevant information from previous investigations
  • Customer or client accounts and records
  • Financial transaction information
  • Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Special offers and discounts: Sending you promotional offers based on customers previous purchases or expressed interests.
New products or services: Informing you about new products or services that may be of interest to you based on your interaction history or preferences.
Customer surveys: Occasionally inviting you to provide feedback to help us improve our products or services. We aim to only send marketing materials that are relevant and beneficial, avoiding unnecessary or intrusive communications.

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

  • Directly from you

How long we keep information

n compliance with the UK GDPR and Information Commissioner's Office (ICO) guidelines, we have implemented the following data retention schedule to ensure that personal data is retained only for as long as necessary to fulfil the purposes for which it was collected. Below is a breakdown of how long we keep personal data based on the specific purposes for which it is processed:

Fulfilling Orders

  • Retention Period: Up to two years
  • Purpose: We retain personal data related to order processing, such as name, contact details, and payment information, for up to two years after the transaction is completed. This retention period is necessary for handling returns, exchanges, refunds, and addressing any queries or issues related to the order.
  • Legal Basis: Performance of a contract, legal obligation (such as financial reporting or compliance with consumer protection laws).

Running Loyalty Program

  • Retention Period: Indefinitely
  • Purpose: For customers enrolled in our loyalty program, we retain personal data such as membership information, purchase history, and preferences indefinitely, unless you request to withdraw from the program. This is essential for administering the program, tracking points, and ensuring that you receive the benefits and rewards to which you are entitled.
  • Legal Basis: Legitimate interest in providing ongoing program benefits.

Marketing Communications (Opt-In)

  • Retention Period: Indefinitely
  • Purpose: For customers who have opted in to receive marketing communications, we retain personal data such as contact information and communication preferences indefinitely. This allows us to send you promotional materials, offers, and updates that are relevant to your preferences. You have the right to opt out of marketing communications at any time.
  • Legal Basis: Consent.

Who we share information with

Others we share personal information with

  • Suppliers and service providers for the purposes of fulfilling orders and marketing in accordance with the terms outlined in this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

3 October 2024

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